Shipping & Returns

Shipping

Where we ship

We ship to addresses within the United States only, including Alaska and Hawaii. We do not currently ship internationally or to PO boxes outside the USPS network. Orders ship from Florida.

Processing and delivery time

Orders are packed and handed to the carrier within 1–3 business days. Once shipped, standard delivery typically takes 5–7 business days depending on distance. Combined, most orders arrive within about a week and a half of being placed.

Kits ship via USPS Ground Advantage. If you are ordering for a dated event, order at least two weeks ahead — and if you are closer than that, email us before you order and we will tell you honestly whether it will make it.

Shipping cost

• Flat $5.99 per order, no matter how many kits are on it.
• Free on orders of $100 or more, before any discount code is applied.
• Florida addresses are charged 7.5% sales tax on the order subtotal. Tax is not charged on shipping.

Tracking

You will get a confirmation email as soon as your order is placed, and a second email with a tracking number once the label is printed. If the tracking email has not arrived within three business days, check your spam folder first, then email us at info@theslimecompany.com and we will find it.

Returns

If your order is damaged or wrong

Contact us within 14 days of delivery and we will make it right — a replacement or a full refund, your choice. We pay return shipping, and in most cases we will not ask you to send anything back at all. A photo is usually all we need.

If you changed your mind

Unopened kits in their original packaging can be returned within 30 days of delivery for a full refund of the product price. Return shipping for a change-of-mind return is paid by the buyer, and the original shipping charge is not refunded.

What we cannot take back

Opened powder pouches cannot be returned. Once a pouch is opened we have no way to verify or resell its contents, so this one is firm. It is not a restocking-fee situation — we simply cannot accept it. If an opened kit did not perform the way you expected, email us anyway; that is a different conversation and we would rather have it.

How to start a return

Email info@theslimecompany.com with your order number and what went wrong. There is no form and no portal — a person reads it. We will reply with return instructions or a refund confirmation.

Refund timing

Approved refunds are issued to the original payment method within 3 business days of approval (or of us receiving a returned kit). Your bank may take a further 5–10 business days to post it, which is outside our control.

Questions

Anything not covered here, email info@theslimecompany.com. We would rather answer a question before you order than process a return after.